Terms and Conditions | Tekkies Store

General Terms and Conditions of the Internet Shop https://www.tekkiesstore.cz/

1. Basic provisions

These general terms and conditions of business (hereinafter referred to as “Terms and Conditions”) of the company TEKKIESSTORE, with registered office at Vsetinska 1482, 768 61, Bystřice pod Hostynem, identification number: 17896118, VAT number: , (hereinafter referred to as “Seller”) are issued in accordance with § 1751 paragraph 1 of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as “Civil Code”).
1.2 These Terms and Conditions govern the mutual rights and obligations of the parties arising in connection with or pursuant to a purchase contract (hereinafter referred to as the “Purchase Contract”) concluded between the Seller and another natural person (hereinafter referred to as the “Buyer”) through the online shop at https://www.tekkiesstore.cz/ (hereinafter referred to as the “Online Shop”).
1.3 The Terms and Conditions and the Purchase Contract are primarily drawn up in the Czech language, unless the parties agree on another language. The contractual relationship is governed by Czech law in its effective version.
1.4 These Terms and Conditions define the relationship and the rights and obligations arising therefrom only between the Seller and the Buyer – a natural person who is not a businessman and who concludes the contract exclusively outside the scope of his business activity or independent exercise of his profession.
1.5 The Seller may change or supplement the wording of the Terms and Conditions pursuant to Section 1752 of Act No. 89/2012 Coll., the Civil Code. Changes to the Terms and Conditions shall be notified to the Buyer via the Seller’s website, specifically at https://www.tekkiesstore.cz/ in the Terms and Conditions, indicating the effective date of the new Terms and Conditions and the possibility of previewing the previous version.
The other party shall have the right to reject the changes, in the case of a contract concluded for a long term for re-performance, and to terminate the obligation for this reason within a period of one month from the date of entry into force of the new conditions.

2. Order of goods and conclusion of the purchase contract

2.1The presentation of goods listed in the online store https://www.tekkiesstore.cz/ is not an offer to conclude a contract, it is only informative and the seller is not obliged to conclude a purchase contract regarding these goods.
2.2 The prices of the goods are inclusive of value-added tax, if the seller is a payer of such tax (VAT), excluding shipping and handling. The price stated for the goods is the final price for the goods. The price of the goods is valid for as long as it is displayed in the online shop https://www.tekkiesstore.cz/.
2.3 The online shop https://www.tekkiesstore.cz/ also contains in a specific place information about the costs associated with the packaging and delivery of goods in the Czech Republic.
2.4 The costs associated with the packaging and delivery of goods in the Czech Republic are always indicated before sending the order through the website of this online store. Costs are calculated according to public and private price lists of shipping companies depending on the weight, payment method and delivery method selected in the order form.
2.5 Before sending the order to the seller, the buyer is allowed to change the order and modify the data entered in the order and check the accuracy of the data entered.
2.6 Costs incurred by the buyer when using remote means of communication in connection with the conclusion of the purchase contract (costs of telephone calls, costs of internet connection, etc.) on the part of the buyer shall be borne by the buyer himself.
2.7 The buyer orders the goods in the following ways: – a) the buyer “inserts” the ordered goods into the shopping cart of the online store, by pressing the “Add to cart” button, through his user account, if he has registered in the previous step in the online store https://www.tekkiesstore.cz/ – b) the buyer “inserts” the ordered goods into the shopping cart of the online store, by pressing the “Add to cart” button, without the need for a customer account and registration.
2.8The buyer sends the order to the seller by clicking on the “Order” button. All information provided in the order is considered correct by the seller. The Buyer confirms that he/she has filled in all mandatory data correctly, to the best of his/her knowledge and belief when creating the order and by clicking on the “Order” button agrees to these terms and conditions. The check box is used to confirm and agree.
2.9 All orders sent by the Buyer to the Seller are considered binding by the Seller.
2.10 Immediately after sending the order to the Seller, the Seller shall issue a confirmation of delivery of the order to the Buyer via electronic mail to the contact specified by the Buyer in the order or in the user account of the online store https://www.tekkiesstore.cz/, where the Buyer has registered. This confirmation is not considered as a conclusion of the purchase contract.
2.11 Upon receipt of an order from the Buyer, the Seller shall have the right to contact the Buyer in order to complete missing data, change and modify the data in the order.
2.12 If the nature of the order requires it, the seller is entitled to contact the buyer and request his cooperation to conclude the purchase contract.
2.13 The conclusion of the purchase contract between the seller and the buyer is only established upon confirmation of the order by the seller. The Seller shall issue the order confirmation to the Buyer and send it to the e-mail address provided by the Buyer in the order.
2.14 In the event of a technical malfunction on the part of the Seller, an apparent incorrect display of product prices or a combination of discounts causing the minimum price of the online shop order, the Seller is not obliged to deliver the goods or services at the stated price to the Buyer. This is not the case even if the order is confirmed or paid for by a non-cash payment (credit card, bank transfer or other payment method).
2.15 These terms and conditions apply only to the purchase of goods through the webshop https://www.tekkiesstore.cz/

3. Price

3.1 The buyer can pay the price for the goods and any costs associated with transport, product modification (if the seller provides it directly in the online store) in the following ways: – in cash or by credit card on delivery, at the place of collection of the shipment – cashless through the payment system: STRIPE • cashless payment card – cashless transfer to the seller’s bank account No. 2981557023/0800, kept at Česká spořitelna.
3.2 The buyer is obliged to pay the seller the purchase price of the goods, but also the costs associated with the packaging and delivery of the goods. Unless expressly stated otherwise, the purchase price shall also include the costs associated with the delivery of the goods.
3.3 In the case of payment on delivery or in cash, the price of the goods is payable on receipt or on the date of delivery. In the case of non-cash payment, the purchase price is payable within days of the conclusion of the purchase contract.
3.4 In case of non-cash payment, the buyer is obliged to pay the purchase price together with the specified variable symbol to the seller’s bank account. The buyer’s obligation is fulfilled by crediting the appropriate amount of the purchase price to the seller’s account.
3.5 According to the provisions of §1820 (1) (q) of the Civil Code, the seller does not require the buyer to make a deposit or other similar payment, unless the nature of the product requires it and unless the seller and the buyer agree otherwise. Payment of the purchase price of the goods prior to their dispatch shall not be considered as a deposit.
3.6 Any price advantages and discounts on the purchase price of the goods cannot be combined unless the Seller decides otherwise. The Buyer is always informed of the possible combination of discounts, advantages, etc. and the final price of the goods before the order is sent.
3.7. The tax document is prepared by the Seller after payment of the purchase price of the goods by the Buyer and is delivered by the Seller to the Buyer to the e-mail address provided by the Buyer in the order and/or physically handed over to the Buyer during personal collection of the goods at the Seller’s premises and/or sent to the Buyer together with the goods.
3.8. The seller can use a system of price adjustment to the buyer’s person based on automated decision-making according to a predefined algorithm. If the price is adapted to the Buyer, the Seller will immediately inform the Buyer of this fact.
3.9. Where the subject matter of the obligation between the seller and the buyer is the provision of digital content, digital content services and things with digital characteristics that is not delivered in a tangible medium, the consumer expressly consents to commence performance before the expiration of the withdrawal period and acknowledges that by giving his consent his right to withdraw from the contract under section 1837(l) is extinguished.

4. Delivery of goods

4.1 The cost of delivery of the goods is always indicated in the order and the subsequent confirmation issued by the seller according to the method and type of delivery.

4.2 The buyer is obliged to take delivery of the goods at the place specified in the order, if he fails to do so, he runs the risk of non-delivery of the goods and their return to the seller. In the event of a subsequent requested redelivery by the Seller, the Buyer acknowledges the repeated shipping costs in the amount of its original price.

4.3 The buyer is obliged to check the shipment thoroughly when taking over the goods from the carrier, whether the packaging or the goods themselves are not damaged. If the buyer does not agree to accept the goods, he is obliged to notify the carrier without delay. In the event of defects in the packaging or the goods themselves, the buyer is not obliged to accept the shipment from the carrier.

4.4 By paying for the goods and accepting the goods from the carrier, the buyer acquires the right of ownership and all obligations associated with it. Upon acceptance of the goods by the buyer, the risk of damage to the goods passes to the buyer.

4.5 The goods are delivered to the buyer: – Through the company(s): the Czech Post, PPL – To the address specified by the buyer in the order – In the company’s dispatch office: Zasilkovna,, dispatch is charged 0 CZK.

4.6 Personal collection is not charged.

4.7 The goods are usually delivered to the carrier within 3 working days.

4.8 The buyer, who has chosen the form of delivery by picking up the goods at the shop, is obliged to pick up the goods within days. The Seller shall inform the Buyer of the possibility to collect the goods in person by sending a message to the e-mail address or by telephone call.

4.9 The Seller represents that the Digital Content, Digital Content Services and Things with Digital Characteristics sold by it provide functionality with the technical and software equipment normally used with Digital Content, Digital Content Services and Things with Digital Characteristics of the same kind, without the need to convert them (compatibility), or with technical and software equipment other than those normally used with digital content, digital content services and things with digital properties of the same kind (interoperability), which are known to the seller or which could reasonably be expected to be known to the seller.

5. Customer account

5.1 The buyer who registers in the online store https://www.tekkiesstore.cz/ can access a user account from which he can create orders for goods. If the functionality of the shop allows ordering goods without registration, the buyer can also order goods without registration.

5.2 When registering for a user account and when ordering goods, the buyer is obliged to provide correct and truthful information. In the event of a change in the data, the buyer is obliged to update these data in the user account, or immediately report this change to the seller. The data filled in by the Buyer are considered to be the only and correct data.

5.3 Access to the user account is protected by a username and password. The buyer is obliged to maintain confidentiality and the buyer must not provide this information to a third party, if he does so, then only on his own responsibility. The operator of https://www.tekkiesstore.cz/ stores the access data to the Buyer’s account in encrypted form.

5.4 The Seller is not responsible for any misuse of the user account by a third party.5.5 The Seller reserves the right to cancel the Buyer’s user account, especially if the Buyer does not actively use it for a demonstrably longer period than 12 months. If applicable, the Buyer breaches the obligations of the Purchase Agreement and these General Terms and Conditions or any other commercial agreement with the operator of the https://www.tekkiesstore.cz/.

5.6 The operator of the https://www.tekkiesstore.cz/ website is not obliged to ensure the continuous operation of user accounts, especially for planned downtimes, updates or malfunctions.

6. Withdrawal from the contract of sale

6.1 According to the provisions of § 1837 of the Civil Code, the buyer cannot withdraw from the purchase contract in the following cases:
• on the provision of services, if they have been provided in full; in the case of performance for consideration, only if the performance began with the prior express consent of the consumer before the expiry of the withdrawal period and the entrepreneur has informed the consumer before the conclusion of the contract that the provision of the performance extinguishes the right to withdraw from the contract,
• the supply of goods or services, the price of which depends on financial market fluctuations independent of the entrepreneur’s will and which may occur during the withdrawal period,
• the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract with the proviso that delivery can only be made after a period of thirty days and the actual value of which depends on market fluctuations independent of the entrepreneur’s will, – the supply of goods made to the consumer’s requirements or adapted to his personal needs, – the supply of perishable goods or goods with a short shelf-life, as well as goods which, due to their nature, have been irretrievably mixed with other goods after delivery,
• for urgent repairs or maintenance to be carried out at a place designated by the consumer at his express request; however, this shall not apply to the carrying out of repairs other than those requested or the supply of goods other than spare parts necessary for the repair or maintenance,
• the supply of goods in sealed packaging which, for health or hygiene reasons, are not suitable for return after the consumer has broken it,
• the supply of an audio or visual recording or computer program in sealed packaging if the consumer has breached it,
• for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts for their supply,
• for accommodation, carriage of goods, hire of means of transport, catering or leisure, if the contract is to be performed on a specific date or within a specific period,
• concluded on the basis of a public auction under another law at which the consumer may be physically present, or
• for the delivery of digital content that is not delivered on a tangible medium, after the performance has begun; in the case of performance for consideration, if it has begun with the consumer’s prior express consent before the expiry of the withdrawal period, the consumer has been instructed that the right to withdraw from the contract ceases thereby, and the entrepreneur has provided him with a confirmation pursuant to Section 1824a(1) and (2) or Section 1828(3) and (4)(2) of Act No. 89/2012 Coll., the Civil Code, as amended.
6.2 Unless the cases referred to in paragraph 6.1 of these General Terms and Conditions of Withdrawal from the Purchase Contract apply, the Buyer is entitled to withdraw from the Purchase Contract within 14 days of receipt of the goods in accordance with Section 1829(1) of the Civil Code.
6.3 If the order is divided, or contains several parts (or goods) that are delivered at intervals, the withdrawal period starts from the delivery of the last part (goods).
6.4 Withdrawal from the purchase contract must be sent to the seller within this period (no later than 14 days after receipt of the last part or goods of the order).
6.5 In case of withdrawal from the purchase contract according to § 1829 paragraph 1 of the Civil Code, the seller shall return the received funds to the buyer within 14 days of receipt of the goods. The seller is not obliged to return the received funds to the buyer before the goods are delivered back to the seller or otherwise as agreed with the buyer.
6.6 The buyer shall return the goods to the seller, which must not be damaged, must not show signs of excessive use and must not be soiled or otherwise degraded. In the event of excessive use beyond the If possible, the Buyer shall also return the goods in their original packaging. The buyer shall only be liable to the trader for any diminution in the value of the goods resulting from handling the goods other than that necessary to familiarise him with the nature, characteristics and functionality of the goods.
6.7 If the seller offers several options for delivery of the goods, in the event of withdrawal from the contract and return of the goods by the buyer back to the seller, the buyer is always refunded the amount of postage according to the cheapest method of delivery according to the given option. This amount is then refunded by the seller to the buyer, against the buyer’s claim for a refund of the purchase price.
6.8 The funds will be returned to the Buyer in the same manner as received by the Seller, unless otherwise agreed with the Buyer.
6.9 If the order includes a gift from the seller, the buyer is not obliged to return the gift to the seller by withdrawing from the purchase contract.
6.10 Withdrawal from the Purchase Contract must be sent to the Seller to the delivery address specified in these Terms and Conditions or to the e-mail address: tekkies@email.cz, or other communication channel used by the Seller. The Seller shall promptly acknowledge receipt of the withdrawal from the Purchase Contract to the Buyer.
6.11 To withdraw from the purchase contract, it is possible to use the form provided by the seller and listed at the end of these general terms and conditions. The withdrawal form is sent to the Buyer at the same time as the order confirmation and is also available for download separately at https://www.tekkiesstore.cz/.
6.12 The Seller is entitled to withdraw from the Purchase Contract until the Buyer takes delivery of the goods. It may do so in several cases, such as the sale of stock, interruption of delivery of goods from the manufacturer or supplier, or due to unavailability of goods and other cases arising from a third party.
6.13 In the event of withdrawal from the purchase contract by the Seller, the Seller shall immediately inform the Buyer by email, telephone or other communication channel. Any funds received, including shipping costs, from the Buyer shall be returned by the Seller in the same manner or in any other manner specified by the Buyer.
6.14 If the subject of the obligation between the seller and the buyer is the provision of digital content, digital content services and things with digital characteristics that are not delivered on a tangible medium, the period for withdrawal from the contract of sale shall expire fourteen days from the date of conclusion of the contract.
6.15 If the buyer withdraws from the contract and if a tangible medium has been handed over to the buyer in connection with the provision of digital content, the buyer shall, at the seller’s request and expense, hand it over to the seller without undue delay. The seller may request the return of the tangible medium within 14 days of the termination of the commitment. At the same time, the buyer shall refrain from using it in accordance with Section 2389o, paragraph 2 of Act No. 89/2012 Coll., Civil Code, as amended.
6.16 The buyer shall not bear any costs of withdrawal from the purchase contract if the subject matter of the purchase contract was the delivery of digital content, digital content services and things with digital properties that was not delivered on a tangible medium and the seller delivered it before the expiry of the withdrawal period, although the buyer did not expressly request it or did not expressly acknowledge that his right to withdraw from the contract would expire, or the seller did not provide the buyer with a confirmation pursuant to § 1824a para. 1 and 2 or § 1828 para. 3 and 4 of Act No. 89/2012 Coll, Civil Code, as amended.
6.17 The buyer does not have to give a specific reason for withdrawing from the purchase contract.

7. Rights from defective performance

7.1 Rights arising from defective performance are governed by the provisions of Sections 1914 to 1925, 2099 to 2117, and Sections 2161 to 2174b of Act No. 89/2012 Coll., the Civil Code, as amended, and Act No. 634/1992 Coll., the Consumer Protection Act, as amended.
7.2 The Seller shall be liable to the Buyer that the item is free from defects upon receipt. In particular, the seller is liable to the buyer that at the time the buyer took over the item,
• the goods have the characteristics agreed between the parties and, in the absence of agreement, such characteristics as the seller or manufacturer described or the buyer expected in view of the nature of the goods and on the basis of the advertising carried out by them,
• the item is fit for the purpose stated by the seller for its use or for which an item of that kind is usually used,
• the item corresponds in quality or workmanship to the agreed sample or specimen, if the quality or workmanship was determined according to the agreed sample or specimen,
• is a thing in the appropriate quantity, measure or weight,
• the goods comply with legal requirements.
7.3 If the defect manifests itself within twelve months of receipt, the item shall be deemed to have been defective upon receipt.
7.4 If the nature of the goods or services so permits, the buyer has the right to inspect or demonstrate the function of the product.
7.5 If the buyer has not notified the defect without undue delay after he could have discovered it with timely inspection and sufficient care, the court shall not grant him the right to the defective performance. In the case of a latent defect, the same shall apply if the defect was not notified without undue delay after the buyer could have discovered it with reasonable diligence, but at the latest within two years after the delivery of the goods.
7.6 If there is a defect in the goods for which the goods cannot be used in the usual way, the buyer may exercise the seller’s right of defective performance (“claim”) and demand:
• removing the defect by supplying a new item without the defect or by supplying the missing defect
• a reasonable discount on the purchase price,
• the removal of the defect by repairing the item
• withdrawal from the contract.
7.7 The buyer is entitled to withdraw from the purchase contract if the goods:
• it has a material defect that makes it impossible to use it in the usual way,
• if the goods cannot be used due to recurring defects as well as defects/defects after repair,
• in the case of a large number of defects (3 or more defects),
• it is evident from the seller’s statement or from the circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to the buyer.
7.8 The Buyer shall inform the Seller in writing what right he has chosen when notifying the defect, or without undue delay after notifying the Seller of the defect. The Buyer may not change the choice made without the consent of the Seller; this does not apply if the Buyer has requested the repair of a defect that proves to be irreparable.
7.9 As long as the buyer does not exercise the right to a discount on the purchase price or does not withdraw from the contract, the seller may supply what is missing or remedy the legal defect. The seller may remedy other defects at his option by repairing the item or supplying a new item; the choice must not cause unreasonable costs to the buyer.
7.10 The buyer cannot claim the right of defective performance if he knew about the defect at the time of acceptance or caused it himself.
7.11 The Seller is obliged to accept the complaint at the address of the business premises or at the registered office and place of business, if the nature and type of goods allow it.
7.12 The Seller shall notify the Buyer in writing of the outcome of the complaint.
7.13 The buyer is entitled to exercise the right of defect that occurs in the goods within twenty-four (24) months of receipt of the goods. However, if the goods have an expiry date, the period shall be reduced to the expiry date indicated on the packaging.

8. Out-of-court dispute resolution

8.1 Mutual disputes between the seller and the buyer are resolved by the general courts.
8.2 According to Act No. 634/1992 Coll., on Consumer Protection, as amended, the buyer has the right to an out-of-court settlement of a consumer dispute arising from a purchase contract. The entity authorised to carry out out-of-court dispute resolution is the Czech Trade Inspection Authority (ČOI) at Štěpánská 567/15, 120 00, Prague 2 – Nové Město. How to proceed in the case of out-of-court settlement of consumer disputes, including the possibility of a proposal, can be found on the website https://www.coi.cz/ a https://www.coi.cz/informace-o-adr/.
8.3 Assistance in the case of cross-border out-of-court settlement of consumer disputes is provided by the European Consumer Centre Czech Republic (ESC CR for short). The contact address of the ESC CR is Štěpánská 567/15, 120 00 Prague 2 – Nové Město. Advice and information on individual markets, including the platform for out-of-court consumer dispute resolution, can be found on the website https://evropskyspotrebitel.cz/ahttps://ec.europa.eu/consumers/odr/main/.

9. Final provisions

9.1 Arrangements arising from these terms and conditions and the purchase contract concluded between the buyer and the seller, in case of entry of a foreign entity, are subject to the laws of the Czech Republic. However, this does not affect the rights of the Buyer under Regulation (EC) No 593/2008 of the European Parliament and of the Council on the law applicable to contractual obligations (Rome I).
9.2 In the event of force majeure or any other failure of the online store, the seller is not responsible for the impossibility of realization of the order.
9.3 In the purchase contract, deviating provisions may be negotiated, which then take precedence over the provisions of these terms and conditions.9.4 The Seller reserves the right to amend or supplement these terms and conditions. However, this provision does not affect the rights and obligations under the previous version of the General Terms and Conditions. These terms and conditions shall take effect on 01.03.2023

10. Complaints Procedure

10.1 This Complaint Procedure is an integral part of the general terms and conditions of the online store https://www.tekkiesstore.cz/, and defines the basic conditions and method of claiming defects in goods by the buyer. This Complaints Procedure is based on the provisions of Act No. 89/2012 Coll., the Civil Code, as amended, and Act No. 634/1992 Coll., on Consumer Protection. This Complaints Procedure defines the relationship between the seller and the buyer – a natural person who is not a businessman, who concludes a contract exclusively outside the scope of his business activity or independent exercise of profession.
10.2 The buyer is obliged to get acquainted with the general terms and conditions and the complaints procedure before ordering the goods, but at the latest the buyer gets acquainted with them before sending the order in the online store https://www.tekkiesstore.cz/, when the buyer confirms his/her consent to their understanding and acquaintance with them by ticking the appropriate box when creating the order itself. Without checking this box, the Buyer’s order cannot be sent. The Seller/Operator of the https://www.tekkiesstore.cz/ website records the Buyer’s orders and also records the ticking of the above box.
10.3 The conclusion of the purchase contract and the acceptance of the goods by the buyer is deemed to be an acceptance of the Complaints Procedure and Terms and Conditions.
10.4 The buyer is obliged to prove the purchase of goods in the online store https://www.tekkiesstore.cz/ especially with a tax document issued by the seller.
10.5 To speed up the claim process, the buyer can describe the defects in the goods and choose how to handle the claim.
10.6 If the order is divided or contains several parts (or goods) that are delivered at intervals, the withdrawal period starts from the delivery of the last part (goods). Withdrawal from the purchase contract must be sent to the seller within this period (no later than 14 days after receipt of the last part or goods of the order).
10.7 The Seller shall be liable to the Buyer that the item is free from defects upon receipt. In particular, the seller is liable to the buyer that at the time the buyer took over the item,
• the goods have the characteristics agreed between the parties and, in the absence of agreement, such characteristics as the seller or manufacturer described or the buyer expected in view of the nature of the goods and on the basis of the advertising carried out by them,
• the item is fit for the purpose stated by the seller for its use or for which an item of that kind is usually used,
• the item corresponds in quality or workmanship to the agreed sample or specimen, if the quality or workmanship was determined according to the agreed sample or specimen,
• is a thing in the appropriate quantity, measure or weight,
• the goods comply with the legal requirements.
10.8 If the defect manifests itself within twelve months of receipt, the item shall be deemed to have been defective upon receipt.
10.9 The Seller is obliged to accept the complaint at the address of the establishment or at the registered office and place of business, if the nature of the goods allows it. The address for receiving complaints is: tekkies@email.cz.
10.10 The Seller shall notify the Buyer in writing of the acceptance of the goods for complaint and of the outcome of the complaint.
10.11 This Complaint Procedure governs claims for defects that occur in the goods within twenty-four (24) months of receipt or under a quality guarantee (e.g. extended warranty).
10.12 This Complaints Procedure does not cover goods with a specified expiry date within the meaning of clause 10.15 of these Conditions.
10.13 If the seller does not remove the defect in time or refuses to remove the defect, the buyer may demand a discount on the purchase price or may withdraw from the purchase contract.
10.14 The Buyer may make a claim and, at its option, request settlement according to the points in paragraph 6.6 of the Seller’s Terms and Conditions.
10.15 The buyer is entitled to exercise the right of defect that occurs in the goods within twenty-four (24) months of receipt. However, if the goods do not have an expiry date, the period shall be reduced to the expiry date indicated on the packaging.
10.16 If the Buyer so requests, the Seller shall confirm to the Buyer in writing the extent and duration of the Buyer’s obligations in the event of defective performance. The seller shall have obligations for defective performance at least to the extent that the manufacturer’s obligations for defective performance continue.

10.17 If necessary, the seller shall explain in the confirmation in a comprehensible manner the content, scope, terms and duration of his liability and the manner in which the rights arising therefrom may be exercised. The seller shall also state in the acknowledgement that the buyer’s other rights relating to the purchase of the goods are not affected.

Failure to comply with these obligations is not prejudicial to the validity of the certificate.

This Complaint Procedure shall come into force 1.11.2023

Delivery address for sending the withdrawal: tekkies@email.cz.