Frequently asked questions

After checkout we send a confirmation e-mail. If it does not arrive within a few minutes, check spam or contact us at tekkies@email.cz.

If the order has not been handed to the carrier yet, we will try to help. Send your order number and the requested change to tekkies@email.cz as soon as possible.

Sneaker product pages include a size guide. If you are between two sizes, send us the model, your usual size and foot length. We will help you choose.

E-mail us at tekkies@email.cz in the format model / size / condition / price. Please include photos of the pair and box.

We aim to dispatch orders within 1-3 business days. Once the parcel is handed to the carrier, you receive a tracking number by e-mail.

Available carriers depend on destination and selected delivery method. Current options are listed on the Shipping and Payment page.

Yes, we ship orders to countries within the European Union.

We support online card payment, bank transfer and cash on delivery where available. Exact options appear at checkout.

Yes, unused items can be returned according to the current terms. The process is described on the Returns and complaints page.

Contact us as soon as possible at tekkies@email.cz, include your order number and a photo of the delivered product. We will handle it with priority.

Send us the issue description, order number and photos. Based on the situation we will suggest the next step and tell you what to prepare.

Yes. We sell only authentic products and check every item before dispatch. With limited pieces we review origin, execution and overall condition.

Product condition is always shown on the product detail page. If an item has a specific note, treat the product description as the main source of information.

With limited models we cannot promise it. Keep an eye on the product, wishlist and new arrivals because some sizes may return only briefly.

T Coins are loyalty points earned from purchases. They are added to your account automatically and can be converted into vouchers after reaching a threshold.

Yes, registration is free. You can find more details on the Loyalty Programme page.

Wishlist saves your favourite products. It is useful for limited pieces and sizes you want to return to quickly.