FAQ - Frequently asked questions

Delivery time depends on destination and choice of courier, but we aim to dispatch all orders within 1-3 working days of receipt. Each order is shipped in the Czech Republic and delivery time depends on the courier company.

Once your order has been dispatched, you will receive an email with your order tracking number

We ship orders to all countries of the European Union.

On our website we offer payment by credit card, bank transfer or cash on delivery.

T-COINS are points you earn for buying our products and for each order you will be credited, which you can then exchange for various discount codes, vouchers.
Learn more here Loyalty program

If there is any defect, either from the manufacturer or from improper use of materials, you can make a claim.

Here are detailed instructions on how to make a claim.

Everyone makes mistakes and sometimes we are no exception. If you receive a different piece, please contact us as soon as possible at our email tekkies@email.cz and we will deal with the matter quickly.