Terms and conditions

1.Seller and scope of these terms

The seller and operator of the online store is Patrik Křivánek, company ID 17896118, registered office at Vsetínská 1482, 768 61 Bystřice pod Hostýnem, Czech Republic. Contact: telephone +420 731 866 753, email tekkies@email.cz (the “seller”).

The seller is a self-employed individual registered in the Czech Trade Register and is not registered for VAT. Displayed prices are final and contain no VAT breakdown.

These terms under Section 1751 of Act No. 89/2012 Coll., the Czech Civil Code, govern purchases by consumers acting outside their trade, business or profession. Individually agreed contract terms take precedence over these terms.

2.Orders and conclusion of the purchase contract

Each product page provides information about the goods, their main characteristics, availability and price. The buyer adds goods to the cart, chooses delivery and payment, supplies the required details and can review and correct the order before submitting it.

By using a button whose wording clearly states the obligation to pay, the buyer submits a binding order. After receiving it, the seller automatically sends an “Order confirmation” message to the supplied email address. The purchase contract is concluded when this confirmation reaches the buyer.

The confirmation contains an order summary. If performance proves objectively impossible after the contract has been concluded, the seller will contact the buyer without undue delay and return any funds already received. An obvious technical pricing error that an average consumer had to recognise does not create a right to delivery at the erroneous price.

3.Prices and payment

The final price of the goods, delivery charge and any fee for the chosen payment method are shown at checkout before the order is submitted. The seller is not registered for VAT.

Depending on availability at checkout, payment can be made by:

• Visa or Mastercard through Stripe,
• Apple Pay or Google Pay through Stripe,
• bank transfer using the details in the order confirmation,
• cash on delivery when the parcel is received.

Online payments are due when the order is submitted, bank transfers within the period stated in the payment instructions, and cash on delivery when the parcel is received. At the consumer's request, the seller will issue a proof of purchase containing the details required by law. It is not a VAT invoice.

4.Delivery and receipt of goods

Available delivery methods, their price and estimated delivery time are shown at checkout for the destination country. Depending on the destination and selected service, the seller uses PPL, Packeta, GLS or UPS.

The seller hands the goods to the carrier within the period stated for the order or in the confirmation. If no period has been agreed, the goods will be delivered without undue delay and no later than 30 days after conclusion of the contract, unless the parties agree otherwise.

Risk of damage passes to the consumer when the goods are received. It is advisable to notify the carrier and the seller of parcel damage as soon as possible; failure to report it on receipt does not in itself restrict the consumer's statutory rights.

5.Customer account

Orders can be placed with an account or as a guest. The buyer is responsible for keeping login details confidential and for the accuracy of information supplied in the account and order.

The seller may proportionately restrict an account where there is a reasonable suspicion of misuse or a security threat. Restricting an account does not affect existing contracts or the buyer's statutory rights.

6.Withdrawal from the contract

A consumer may withdraw from a distance contract without giving a reason within 14 days after receiving the goods. Where one order is delivered in separate parts, the period starts on receipt of the last delivery or item. The consumer may also withdraw before receiving the goods.

Withdrawal can be submitted through the online form, by email to tekkies@email.cz, or by post to Patrik Křivánek, Vsetínská 1482, 768 61 Bystřice pod Hostýnem, Czech Republic. Sending the withdrawal demonstrably on the final day is sufficient to meet the deadline.

The consumer must send or hand the goods back no later than 14 days after withdrawal. Currently available return methods and any charge are shown in the online form. If the consumer chooses another return method, the consumer bears the direct cost of returning the goods.

Within 14 days after withdrawal, the seller will refund all funds received, including the cost of the least expensive delivery method offered, using the original payment method unless the parties agree otherwise. The seller may withhold the refund until the goods or evidence of their dispatch is received, whichever occurs first.

The consumer may inspect and try the goods only as necessary to establish their nature, characteristics and functioning, in the same manner as in a physical shop. The consumer is liable only for a loss in value caused by handling beyond that extent. Original packaging is not a condition of withdrawal, although damage to packaging may be reflected where it forms part of the value of the goods.

Withdrawal is excluded in the cases listed in Section 1837 of the Czech Civil Code, including goods made to the consumer's specifications and sealed goods removed from their packaging that cannot be returned for health protection or hygiene reasons.

7.Statutory rights for defective goods

The seller is responsible for the goods being free from defects on receipt and having the agreed and normally expected characteristics. A consumer may raise a defect that appears within two years after receipt. If a defect appears within one year, the goods are presumed to have been defective on receipt unless the nature of the goods or defect makes that presumption incompatible.

The consumer may request repair or replacement unless the chosen remedy is impossible or disproportionately costly. A reasonable price reduction or withdrawal may be requested in the circumstances provided by law, including where the seller fails to remedy the defect, the defect recurs or it amounts to a material breach.

Statutory defect rights do not apply to a defect caused by the consumer. Normal wear corresponding to previous use is not a defect.

8.Making and handling a complaint

A complaint can be made through the online form, by email to tekkies@email.cz, or at the seller's registered office. The buyer should identify the order, describe the defect and requested remedy, and allow the seller to inspect the goods.

The seller will confirm receipt of the complaint and, after handling it, confirm the method and date of resolution. A consumer complaint, including remedy of the defect, will be handled without undue delay and no later than 30 days after it is made, unless the seller and the consumer agree a longer period. The period cannot run while the consumer fails to provide cooperation necessary to inspect the defect.

Choosing the wrong size where the goods are not defective is not a complaint. The consumer may use the statutory withdrawal right while it is available or request a voluntary exchange subject to the seller's current options.

9.Alternative dispute resolution

The competent entity for alternative dispute resolution arising from a purchase contract is the Czech Trade Inspection Authority, Central Inspectorate, ADR Department, Gorazdova 1969/24, 120 00 Prague 2, Czech Republic, website coi.gov.cz/informace-o-adr.

The European Consumer Centre Czechia may assist with cross-border disputes, website evropskyspotrebitel.gov.cz. The former European ODR platform has been discontinued and these terms do not link to it.

10.Final provisions

The contract and these terms are governed by Czech law. This choice does not deprive a consumer of protection granted by mandatory rules of the country of their habitual residence where those rules apply under private international law.

The seller may amend these terms for future orders. The version in force when an order is submitted applies to that contract.

Version 2026-09-11, effective from 11 September 2026.